Do you ship internationally?
The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company. The site will default US Dollars on the checkout page.
Do I need to have an account to order?
No, you can also place an order as a guest.
How can I contact Palianytsia?
You can simply email us where our Customer Care Gurus will be happy to help you with whatever you need!
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX), Apple Pay and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Why didn't I receive confirmation emails from Palianytsia?
After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order, we also send a shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.
When will my order be processed?
Our team and production are located in Ukraine. Given that the logistics chains are disrupted because of full-scale war, please keep in mind, that delivery of your order may take up to 6-8 weeks, depending on your country. We want to be completely transparent on what could be expected. We do our best to ensure that you receive your order as quickly as possible!
Once you place your order, please allow us up to a week to process your order. If you have made a preorder of a product, the production can take up to 15 business days, but usually it takes no more than 10 working days.
How long will it take to receive my order?
Due to COVID-19 and full-scale war in Ukraine, logistics and shipping facilities around the world are experiencing delays and disruptions, so we want to be completely transparent on what could be expected.
Once you place your order, please allow up to a week to process your order.
After that, it will usually take 14-28 days for delivery in the United States (depending on your state), and 14-28 days for international orders (depending on your country).
However, we do not exclude that you can receive your order earlier than the average shipping times indicated above - we do our best to deliver your order as soon as possible!
How can I track my package?
Why isn't my tracking info updating, is there something wrong?
This is completely normal. The tracking information normally lags behind the true status of your package. If it hasn't updated in over 4 weeks, please contact us.
My tracking info shows my package was delivered, but I never received it.
We know how important your order is! We provide our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake.
Speak with family, roommates, etc. maybe they received it on your behalf. The package may also have been left with property managers or an apartment office.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return or exchange an item?
Each pre-order product is custom-made for your order. This approach allows us to be cost-effective and transfer the maximum amount of money to the needs of the Ukrainian army. Therefore we can offer replacements only in case of damaged or defective items.
Our policy lasts 14 days from the receiving of your order. If 14 days have gone by since your order has been delivered, unfortunately we can't offer you a refund or exchange, but all our products come with a 30-days warranty from the date of purchase. For more details, please check our Returns & Warranty page.
How do I change or cancel my order?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
How secure is my personal information?
Palianytsia adheres to the highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.
Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.